Lifestyle

Meet Our Customer Service Team

Hey Pura Vida fans! Have you ever visited our website and chatted with one of our customer service reps? If so, you already know just how awesome + helpful they are! Our customer service team puts in long hours to make sure YOU are happy with your order. When you’re happy, they are happy too! This week we want to highlight the team… :)

Lisa

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"I grew up in a little beach town in northern Massachusetts and naturally went very far away for school - Boston. After going to school in Boston, I decided to drive cross-country last winter and move out to San Diego. Even though I miss home occasionally, the weather out here reminds me why I stay. I still run my dogs instagram though and he lives back home. Feel free to hit him with a follow @mrmiloman. He's a real cutie!

I'm happiest at the beach or eating chocolate covered pretzels and watching Game of Thrones. I love hanging out with friends and snapchatting everything. I'm super laid back and am always down for a cool adventure. Anything from hikes to concerts and of course a good margarita - I'm in! I'm so excited to be out here working for such a great company and can't wait to see where life takes me on the best coast!"

Daniel

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"I was born in Switzerland and moved to San Diego when I was 4 years old. Growing up in San Diego is the best thing ever for a kid - it made me fall in love with the outdoors, especially the ocean. I picked up my first surfboard at 8 years old and have been addicted to the surf lifestyle ever since. This affected my career path as well. I never want to work at a place where I have to wear a suit and tie and be clean-shaven everyday. That is why I love working for Pura Vida! I come into work everyday either salty from surfing in the morning or sweaty from biking to work! While I am not at work you can catch me around the La Jolla reefs surfing or in the shaping bay making new boards. I also love going on weekend trips to Rosarito with all of my buddies to score at uncrowded breaks and to binge eat tacos and cervesas. My favorite bracelet is the Black Braided. I wear it everyday! When I feel like wearing two, I put on the Solid Granite or the Surfaid Original bracelet!"

Rachelle

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"I spent my childhood growing up in a small town in North Carolina, the kind of place where you find your independence at a young age, climbing fences between houses and exploring barefoot through the muddy creeks that run through the neighborhood. Every fence I climbed led me to some new place that felt uncharted and untouched to me, even if it was only a few houses down from my own. Every tiny creek I explored was an ocean of little fish and frogs to discover and make mine.

When I was older I moved to San Diego—trading in running through muddy creeks for days on the sandy beaches and exploring the wild coasts of Southern California, but I kept that independence, the need for exploration and freedom I'd found when I was a kid in North Carolina. On the weekends here I find myself seeking those fences to climb over and those creeks to explore, but now those creeks and fences look different. It looks more like staying up into the early hours of morning listening to wild stories from strangers that eventually turn into amazing friends, or hiking down the cliffs to the get to that perfect place on the beach you have to know about to find. That’s why I love working at Pura Vida, because of the lifestyle we promote and encourage. A wild life, that’s full and pure no matter where you are in it. I try to mix things up on my wrist using different textures of the seed beads with a bolder braided bracelet and a little glimmer of a gold bitty to keep things exciting. I can't wait to hear about what your Pura Vida collection looks like, and help you find the best stack to represent yourself on your wrist. Chat me!" IMG_3483 IMG_3489

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We love our customer service team!

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31 comments
Olivia
November 22, 2022 at 4:20am

I ordered a necklace for a friend’s birthday over two weeks ago and It has still not arrived! Starting to think it isn’t going to arrive either after reading the other comments. Can you please update me on my order or refund the money please. Thank you. Order number PVEUR131558.

Verena
August 19, 2022 at 2:47am

Hey dear Pura Vida team,
So far I’ve always had gold experiences ordering at your store but this time the package got totally damaged and therefore all the rings are broken. Please send me the same order again, thank you. Regards Verena
Order number PVEUR128254

sasha
April 20, 2022 at 10:19am

Hi i made an order with you over a week ago and it still hasn’t arrived. I need it for a friends birthday present! My order number is PVEUR123946

Please let me know when it should arrive, and why there has been such a long delay?

sasha
April 20, 2022 at 10:18am

Hi i made an order with you over a week ago and it still hasn’t arrived. I need it for a friends birthday present! My order number is PVEUR123946

Please let me know when it should arrive, and why there has been such a long delay?

Sam Dean
January 19, 2022 at 2:42pm

Hello,
I placed two separate orders, one on November 24th and the other on the 26th. It’s January 19th and I still have not received the packages. It says the tracking numbers are invalid, so I am not sure where they are. Is there any way to find out where my packages are, or when they will be arriving?
Thank you for your time,
Sam

grainne
January 4, 2022 at 6:49am

hi, i’m trying to place an order which i have done many times before, but after i put in my address it says you can’t ship to it because there is information missing, it is invalid etc. i’m using the same address that i have always used and this has never been an issue before. please help because i really would like to get the items. thank you

grainne
January 4, 2022 at 6:49am

hi, i’m trying to place an order which i have done many times before, but after i put in my address it says you can’t ship to it because there is information missing, it is invalid etc. i’m using the same address that i have always used and this has never been an issue before. please help because i really would like to get the items. thank you

Milly
December 17, 2021 at 1:25am

Hi, placed an order on Nov 29th. Tracking number doesn’t work, still no delivery on Dec 17th, no reply from customer services other than a copy and paste generic one. You’ve taken the money from my account though! Has the company gone bust?? Why are so many deliveries unfulfilled? Clearly people are ordering for Christmas and you’re messing this up for them.
You have a legal obligation to deliver the goods, or make it possible for customer s to access a refund. Neither of which you are doing.

Mia Webb
December 14, 2021 at 5:20pm

I cant believe the amount of other people not receiving their orders! I would have never of ordered from you if i knew this would have been the case.

I placed and order at the end of Nov to which you have since made me aware it was “miss placed my Hermes” and since asking for a replacement to be send out you have no responded to my messages. This is truly unacceptable and i will ne so dissapointed if i does not arrive before Christmas.

Heidi
December 14, 2021 at 6:27am

Hi I placed order PVEUR116990 at end of November and still haven’t received it. As previous comments, I am unable to track it. No chat function and no reply to my email. Wish I’d seen these comments before buying as clearly there is something wrong! Would appreciate a response from pura vida.

Tammy Williams
December 13, 2021 at 11:43am

I also haven’t received my order, placed on 27th November for Christmas! I’ve emailed and had no response although only a couple of days ago and Live Chat is switched off. I really hope it arrives and would welcome any updates so I can plan accordingly. Order number is PVEUR115461

Beverley Duce
December 13, 2021 at 6:12am

Hi I placed my order on 16th November and still haven’t recieved it, my order number is PVEUR113857, might have to contact PayPal if no response as I have sent lots of messages, thank you Bev

April
December 12, 2021 at 5:30am

Hi I placed my order on the 29th November and it still hasn’t come. It won’t let me track it and I wanted to know when my parcel will arrive?

Thanks
April.

April
December 12, 2021 at 5:30am

Hi I placed my order on the 29th November and it still hasn’t come. It won’t let me track it and I wanted to know when my parcel will arrive?

Thanks
April.

Eloise
December 8, 2021 at 4:22am

Hi I placed an order on 23rd November and received an email saying it had been shipped on 24th November but I still haven’t received it and the tracking number isn’t working. Please could you let me know when it will be arriving as it’s a present for someone? My order number is PVEUR114291 thank you.

Lucia
December 7, 2021 at 1:01pm

Hi, I placed an order more than a week ago. I was told it was shipped on the 26th of November but I still have not received it, The tracking number I was given never worked so I have no means of knowing where it is. The tracking number is H01T2A0000487502. And my order number PVEUR114913.

Lorna
December 7, 2021 at 5:46am

Hi,

Please can you tell me where my order is and when it is supposed to be arriving? PVEUR115489

This is a present so I will be really disappointed if it doesn’t come. I am unable to track it using the tracking number…

Thanks,
Lorna

Jessica Bonte
December 1, 2021 at 1:23am

Hey,

can you please tell me when my order comes? Because previous orders came really quickly…

PVEUR114553

Kind regards,
Jessi

Phoebe Beckingham
October 15, 2021 at 3:41am

Hi. I placed an order on 7th October, but the tracking number is not working and it still hasn’t arrived. I’m hoping you can update me on where it is?
Thanks

Phoebe Beckingham
October 15, 2021 at 3:41am

Hi. I placed an order on 7th October, but the tracking number is not working and it still hasn’t arrived. I’m hoping you can update me on where it is?
Thanks

Claire
September 8, 2021 at 5:41am

Hi I ordered in August and I got an email saying there was something wrong with my address. I checked my address and it was fine, replied saying so and the email I got back was just an ad???

Karen Cooper
September 4, 2021 at 7:57am

My items have just arrived broken – how do I contact you to get replacements?? Difficult to find an email address. Not a happy customer

Aiste
August 21, 2021 at 1:28am

Hi. Emailed you a few times and still haven’t heard anything back. I am chasing my order. It does say 4-6 days delivery. It’s been weeks now and tracking no hasn’t updated. Nor I had any update from yourselves. Please either update me on delivery date for order PVEUR108080, or refund the money back.
Look forward to hearing from you.

Emma
August 5, 2021 at 12:38am

I placed an order over six weeks ago and still not got it. Why is this not made clear when you order it? I’m worried I won’t receive it at all after reading the comments above! Great! Another dodgy online site, it’s not fair these companies are allowed to perform like this!

Anna
June 2, 2021 at 8:11am

I have order a bracelet and haven’t received, I have contacted them via email and they keep saying that I need to send them my order number which I send it 5 times .Really bad customer service and no update on my purchase at all

Molly diatte
May 29, 2021 at 3:10pm

Hello! I placed an order today on may 29, 2021 and I messed up one of my personalized bracelets. The order number is “ 10939843”. I put the date on one of my bracelets as “04/27/2021” and I meant to put “02/27/2021” is there any way this can be fixed?

Clary Greenhalgh
May 18, 2021 at 5:04am

Same as all the comments above, placed order on 26th April, didn’t arrive – Pura Vida agreed to send a replacement – never arrived. I want a refund – you can’t keep offering credit notes to customers when it’s clear there is something wrong with your EU/UK delivery system, a credit note is no good to me if the parcel never gets here. Refund me or use a better delivery company – one or the other!!!

Anna Yadala
April 27, 2021 at 9:18am

Hi! Placed an order in January, still haven’t got my order. My order number is 97449.

robert stanyon
April 15, 2021 at 3:55am

I placed an order at beginning of march..have been in touch with company as still not arrived..they have said there are problems shipping to UK…still had nothing yet

paige
April 6, 2021 at 4:41am

my order number is 96259- i ordered a couple of items from here at the end of march, i do live in the UK so i know it may take a while longer to arrive but it’s been over a week and my items still haven’t arrived. I was just wondering if there is a problem or if they should be arriving shortly

Grace Patterson
March 22, 2021 at 2:20am

Hi
I placed my order on the 10th March and I was making sure everything’s okay. It won’t let me track it and I just wanting to know if there is any problems. My order number is 94165.
Thank you!
Grace

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